We will always try our best to satisfy your expectation and fulfill your interest by sourcing different brand or kind of quality merchandises; however not all products are perfect due to differentiation in each person preference.
Unopened Items
Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.
Opened items are not elligible for returns. this includes:
Opened items are not elligible for returns. this includes:
- Items that have been opened or removed from the packaging
- Items that have visible indications that the packaged has been opened
- Opened cases that are no longer factory sealed
Damaged and Defective Items
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.
We will not accept any return under below condition:
-improper use or lack of maintenance
-opened and used items
However, we will responsible for the shipping if:
you have received a totally different item from what you have paid for
under any circumstance, it is clearly the mistake was made by us that cause certain damage of the item
*if return is required, please do contact us before proceed the shipment; otherwise it wont be eligible under our return policy*
*always do contact us by email: support@endlessheal.ca before taken any action*
